Here is a review of Subaru of Gwinnett sent to us in an email from one of our service customers:
Hey Terry,
Good seeing you and the rest of the Subaru Gwinnett team today. I wanted to let you know that Jill in the service department gave some excellent customer service today - I had to reschedule my service appointment and Jill was happy to change the time. When we got to the Service area she was waiting and greeted us in a very pleasant manner and helped me out with getting a service guide that I can follow for future service appointments. Also, she asked us if we wanted something to drink and got us a Coke out of the vending machine while we were up front taking about the World Cup.
All of this might seem like regular customer service, but as a customer it makes a difference and means that I will be going back for my Forester service needs - a pleasant experience makes a difference.
Please thank Jill for me and looking forward to seeing you all at the 6k mark (in another six months? haha!)
Sincerely,
-Tony
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