The online market place is now a crucial part of every car dealership's business model. An increasingly important facet of the online market is online reviews of your business.
It seems like it is human nature to want to tell everyone when we are unhappy with something or someone, but we don't often exhibit that same passion or zeal when we are pleased with your experience. We might tell a few friends or family members about our pleasant experience, but we don't often reach out to the world wide web to spread the good news. As a result, many businesses end up with more negative reviews than positive reviews online. It doesn't mean that more of your customers are unhappy because let's face it--if you had more unhappy customers than happy customers then you wouldn't be in business! But nevertheless, the negative reviews can oftentimes outnumber the positives...UNLESS, you ask your loyal customers for reviews.
So that is what we are doing here at Subaru of Gwinnett! We know that the majority of our customers are happy and loyal repeat customers. There are a few that may end up less than pleased, for whatever reason, but I assure you, we go to great lengths to be sure that all of our customers have a positive experience in our dealership. I am confident that most of our customers could share a story about an enjoyable experience here at Subaru of Gwinnett in a review of the dealership. So with that being said, we are asking you, our loyal Subaru of Gwinnett customers, to let the world know your review of our store. You could review service, parts, or sales, but please be honest and let us know how we are doing! We are dedicated to making sure that we do everything we can to please our customers, so feedback is important to us!
We will be taking down your name with each review and entering it into a monthly drawing for a $75 gas card, courtesy of Subaru of Gwinnett! There are a number of sites on the internet where you can review our dealership. As always, if you have any questions or concerns, please let us know!
jchupp@subaruofgwinnett.com
It seems like it is human nature to want to tell everyone when we are unhappy with something or someone, but we don't often exhibit that same passion or zeal when we are pleased with your experience. We might tell a few friends or family members about our pleasant experience, but we don't often reach out to the world wide web to spread the good news. As a result, many businesses end up with more negative reviews than positive reviews online. It doesn't mean that more of your customers are unhappy because let's face it--if you had more unhappy customers than happy customers then you wouldn't be in business! But nevertheless, the negative reviews can oftentimes outnumber the positives...UNLESS, you ask your loyal customers for reviews.
So that is what we are doing here at Subaru of Gwinnett! We know that the majority of our customers are happy and loyal repeat customers. There are a few that may end up less than pleased, for whatever reason, but I assure you, we go to great lengths to be sure that all of our customers have a positive experience in our dealership. I am confident that most of our customers could share a story about an enjoyable experience here at Subaru of Gwinnett in a review of the dealership. So with that being said, we are asking you, our loyal Subaru of Gwinnett customers, to let the world know your review of our store. You could review service, parts, or sales, but please be honest and let us know how we are doing! We are dedicated to making sure that we do everything we can to please our customers, so feedback is important to us!
We will be taking down your name with each review and entering it into a monthly drawing for a $75 gas card, courtesy of Subaru of Gwinnett! There are a number of sites on the internet where you can review our dealership. As always, if you have any questions or concerns, please let us know!
jchupp@subaruofgwinnett.com
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